RentAra Privacy Policy

Welcome to RentAra! RentAra ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile application and website (collectively, the "Platform"). By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user ("Personal Information"). The types of Personal Information we collect include: 1. Personal Identification Information: - Full name - Email address - Phone number - Government-issued ID proofs - Banking and payment information - Employment and income details 2. Property Information: - Property listings and details - Rental history and preferences - Property viewing schedules 3. Technical Data: - Device and browser information - IP address and location data - Usage patterns and preferences - Cookies and tracking technologies 4. Usage Data: - Pages you visit - Features you use - Actions you take on the Platform 5. Communication Data: - Messages between tenants and landlords - Customer support interactions 6. Transactional Data: - Payment history - Transaction details related to rentals and services Note: We do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under 18, we will take steps to delete such information from our records.

We use the information we collect for various purposes, including to: 1. Provide and Maintain Services: - Facilitate property listings and rental processes - Match tenants with suitable properties - Process rental applications and payments 2. Improve Our Platform: - Analyze usage patterns to enhance user experience - Develop new features and services 3. Communication: - Send service updates, notifications, and promotional offers - Respond to customer inquiries and support requests 4. Verification and Security: - Verify user identities and conduct background checks - Prevent fraud and ensure platform security 5. Legal Compliance: - Comply with applicable laws and regulations - Enforce our terms of service and other agreements 6. Marketing and Advertising: - Provide targeted advertising based on user preferences and behavior 7. Data Analysis: - Conduct research and analysis to improve our services Note: Personal Information will only be used for the purposes described in this Privacy Policy unless we obtain your consent or are required by law to use it for other purposes.

We may share your information with third parties in the following circumstances: 1. With Your Consent: - Share information with third parties when you have given explicit consent to do so. 2. Service Providers: - Share information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. 3. Legal Requirements: - Disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 4. Business Transfers: - Transfer information in the event of a merger, acquisition, or sale of all or a portion of our assets. 5. Affiliates: - Share information with our affiliated companies to provide integrated services. 6. Third-Party Advertisers: - Share information with third-party advertisers to deliver targeted advertising based on your interests. Note: We do not sell, trade, or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

We implement industry-standard security measures to protect your Personal Information, including: 1. Encryption: - Encrypting sensitive data both in transit and at rest to prevent unauthorized access. 2. Access Controls: - Restricting access to Personal Information to authorized personnel only. 3. Regular Security Assessments: - Conducting regular security audits and assessments to identify and mitigate potential vulnerabilities. 4. Secure Data Storage: - Storing data in secure facilities with robust physical and digital security measures. 5. Backup Procedures: - Implementing regular backup procedures to prevent data loss. 6. Incident Response Planning: - Establishing protocols to respond promptly to data breaches or security incidents. Note: While we strive to protect your Personal Information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods depend on the type of information and the purpose for which it was collected. Specifically: 1. Personal Information: - Retained for the duration of your account activity and as needed to provide you services. 2. Legal and Regulatory Requirements: - Retained as required by applicable laws, regulations, and legal obligations. 3. Fraud Prevention and Security: - Retained to prevent fraud and ensure the security of our Platform. 4. Dispute Resolution: - Retained to resolve disputes and enforce our agreements. Data Deletion: Upon your request, we will delete your Personal Information from our active databases. However, some information may remain in our backup systems or archives for a limited period for recovery purposes.

Depending on your location, you may have the following rights regarding your Personal Information: 1. Access: - Right to access the Personal Information we hold about you. 2. Rectification: - Right to correct any inaccuracies in your Personal Information. 3. Erasure: - Right to request the deletion of your Personal Information, subject to certain conditions. 4. Restriction of Processing: - Right to request that we limit the processing of your Personal Information in certain circumstances. 5. Data Portability: - Right to receive your Personal Information in a structured, commonly used, and machine-readable format. 6. Objection: - Right to object to the processing of your Personal Information in certain circumstances. 7. Withdraw Consent: - Right to withdraw your consent to the processing of your Personal Information at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Exercising Your Rights: To exercise any of these rights, please contact us using the contact information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Note: Some rights may not apply to you depending on your jurisdiction or the nature of the information we hold about you.

Your information, including Personal Information, may be transferred to and maintained on servers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Safeguards: We take appropriate measures to ensure that your Personal Information remains secure and is handled in accordance with this Privacy Policy, including: 1. Standard Contractual Clauses: - Implementing data transfer agreements that provide appropriate safeguards. 2. Adequacy Decisions: - Transferring data to countries recognized by the European Commission as providing an adequate level of data protection. 3. Other Legal Mechanisms: - Utilizing other approved legal mechanisms to facilitate secure data transfers. Note: By using our Platform, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than your jurisdiction.

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If You Become Aware of Unintentional Collection: If you become aware that a child under 18 has provided us with Personal Information, please contact us immediately so we can take appropriate steps to delete such information from our records. Parental Consent: We may require verification of parental consent before collecting Personal Information from children, in accordance with applicable laws. Note: If we discover that a child under 18 has provided us with Personal Information without parental consent, we will promptly delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. How We Will Notify You: 1. Posting the New Policy: - We will post the updated Privacy Policy on our Platform. 2. Email Notifications: - Where appropriate, we will notify you via email about significant changes to this Privacy Policy. 3. Prominent Notices: - We may display a prominent notice within the Platform to inform you of major updates. Your Continued Use: Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. Reviewing the Policy: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: RentAra - Email: [privacy@rentara.in](mailto:privacy@rentara.in) - Phone: [+91 8171 556 685](tel:+918171556685) - Address: Shri Ram Building, Marine Lines, Mumbai-400002, MH Data Protection Officer: For more detailed inquiries, you can contact our Data Protection Officer at [ankushtagore@rentara.in](mailto:ankushtagore@rentara.in). Support Portal: You can also reach out to us through our support portal on the Platform for any further assistance. Response Time: We aim to respond to all inquiries within 48 hours. Feedback and Suggestions: Your feedback is valuable to us. Feel free to share any suggestions to improve our data practices and enhance your experience on the Platform.